Borrower

New Homeowners: Be Alert to Unsolicited Mail Offers After Closing

It’s important for new homeowners to be cautious about unsolicited offers that may arrive after your loan closing. Some of these offers may look official but are not affiliated with Fahe.

As a new homeowner, you should be aware that your mortgage is a recorded public document. This means that your mortgage details—including your loan amount, maturity date, property address, and name—are accessible through public records.

These unsolicited mailings can sometimes be misleading, offering services such as mortgage assistance, insurance, home warranties, refinancing, or home improvement loans that may not be in your best interest.

Always verify the source of any unsolicited offer before taking action. If you’re unsure about a letter or offer you’ve received, it’s best to contact the company or organization directly. For any Fahe: Loan Servicing- related services, please reach out to us directly through our official website loanservicing.fahe.org, by email at [email protected], or by phone at 1-888-969-1399 if you have questions.

What is a Loan Forbearance?

The Consumer Financial Protection Bureau (CFPB) has a useful video that explains forbearance as it relates to the Federal CARES Act.

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Berea, KY 40403
tel: 859.986.2321
fax: 859.428.7991
NMLS #: 52473 | NMLS Consumer Access